What Is OnTrac Delivery?

The world of e-commerce parcel delivery is constantly evolving. As more shopping moves online, retailers must partner with carriers that can provide reliable last-mile delivery to keep up with consumer expectations. That’s where OnTrac comes in. But what exactly is OnTrac, and why do so many major retailers rely on them?

OnTrac is the leading regional parcel carrier focused on e-commerce deliveries across the Western United States. With operations across 31 states and Washington D.C., OnTrac connects retailers to over 285 million consumers. They provide best-in-class transcontinental delivery services and last-mile delivery solutions to help retailers delight customers and build loyalty.

In this comprehensive guide, we’ll cover:

• The history and growth of OnTrac
• OnTrac’s services, network, and operations
• Why top retailers choose OnTrac over national carriers
• How OnTrac empowers brand growth through faster delivery
• What sets OnTrac apart: flexibility, sustainability and more

Let’s dive in and explore what makes OnTrac the carrier of choice for last-mile e-commerce deliveries.

A Leading West Coast Carrier with National Reach

OnTrac began in 1991 as California Overnight, focusing purely on overnight document delivery within California. But over three decades, it has grown into a formidable force in e-commerce shipping with national reach.

Major milestones in OnTrac’s growth include:

• 1999: Expanded into surrounding states during the dot-com boom
• 2009: Started partnerships with major retailers like Amazon
• 2021: Merged with the east coast carrier LaserShip to form one of the largest delivery networks in the country
• 2023: Further expanded into Texas and the Midwest with sights set on North East

Today, OnTrac delivers over 100 million packages annually for the world’s biggest retailers. Their expanded transcontinental delivery service means they can now move packages coast-to-coast in as little as 3 days.

This coast-to-coast logistics footprint is managed through over 35 distribution centers and 633 drop boxes located across their regional service area. With recent expansions, OnTrac now has the ability to reach 36 states and Washington D.C., covering 80% of the U.S. population.

Best-In-Class E-Commerce Delivery Solutions

The core of OnTrac’s business is providing parcel delivery services from retailers’ distribution centers to customers’ homes. They focus specifically on the booming e-commerce industry.

OnTrac offers a range of delivery services tailored to e-commerce, including:

• Same-day delivery
• Next day delivery
• 2-day transcontinental delivery
• Free scheduled deliveries
• Evening deliveries
• Custom delivery solutions

Their flexible API also makes integration seamless.

By leveraging OnTrac’s delivery network, retailers can delight customers with faster, more convenient delivery options. This builds lasting brand loyalty. According to OnTrac’s research, 63% of customers will switch retailers if 2-day or faster shipping isn’t available.

OnTrac handles all key parts of last-mile delivery for retailers:

• Sorting & logistics
• Optimizing delivery speed and cost
• Managing exceptions
• Providing tracking and visibility
• Gathering feedback and metrics

The company also ensures rigorous standards across their network when it comes to sustainability, loss prevention and hiring the right delivery professionals.

Why Retailers Choose OnTrac Over FedEx, UPS?

OnTrac has become the carrier of choice for leading west coast retailers over the past decade. But why choose them instead national carriers like FedEx and UPS?

There’s a few key reasons retailers select OnTrac:

1. Faster Ground Delivery

OnTrac offers best-in-class transit times for ground shipping in Western states. For example, OnTrac delivers in:

• 1 business day within California
• 2 business days within Western region
• 3 business days transcontinentally from coast-to-coast

By contrast, competitors average 3-5+ days for ground west coast deliveries.

2. More Flexible Shipping

OnTrac provides complete flexibility when it comes to delivery times, locations and exceptions. Retailers can dynamically route packages, broaden delivery windows, coordinate returns and more.

There’s also greater visibility and control compared to working with FedEx or UPS.

3. Significant Cost Savings

OnTrac leverages its regional density and optimized last-mile delivery operations to offer very affordable home delivery rates, especially for next-day and 2-day service levels.

Savings frequently range from 25-40% over national carriers for fast, regional ground shipping. Free shipping thresholds can be lowered.

4. Seamless Omnichannel Support

OnTrac seamlessly supports omni-channel fulfillment, integrating with e-commerce as well as brick & mortar retail. Retailers can centralize logistics and unlock convenience for shoppers.

5. Sustainable & Socially Responsible

OnTrac has high standards when it comes to sustainability, community impact and equality. They are dedicated to environmental stewardship, hunger relief, health improvement and disaster recovery.

Overall, OnTrac offers retailers a compelling partnership combining faster regional delivery, national reach, deep e-commerce expertise and strong values.

Empowering Retailers to Delight Shoppers

At its core, OnTrac’s logistics capabilities give retailers the tools they need to execute industry-leading customer experiences.

With expansions and partnerships strengthening OnTrac’s delivery network, they now provide retailers with:

Faster Standard Delivery Times

OnTrac makes 2-day or better ground shipping the new norm across 31 states. Fast, reliable delivery builds loyalty and retention.

Broader Same-Day & Next-Day Coverage

By leveraging OnTrac’s regional density, retailers can now offer same-day and next-day delivery to 80% of the population in their service area.

More Delivery Flexibility

OnTrac’s API and array of delivery options means retailers can get creative in serving customers faster. Shoppers enjoy more choice.

Lower Overall Costs

With OnTrac’s affordable regional ground and transcontinental shipping, retailers can provide free shipping more profitably.

OnTrac also actively provides retailers with visibility into key last mile metrics, customer feedback and opportunities to improve experience.

Together, these capabilities help forward-thinking retailers gain advantage. According to OnTrac’s research, 63% of consumers will switch brands due to shipping delays and 58% will pay extra for faster delivery.

What Sets OnTrac Apart?

Beyond core delivery services, there’s three key ways OnTrac stands out from competitors:

1. Flexibility & Control

OnTrac offers complete visibility into any package, flexible delivery options, broad evening delivery windows and exception handling.

2. Values

OnTrac cherishes community impact, sustainability, equality, health and disaster relief efforts.

3. Specialization

With 30+ years perfecting e-commerce shipping, OnTrac brings specialized expertise that empowers retailers.

OnTrac is the ideal partner for retailers serious about leveraging delivery to build customer loyalty and brand growth.

Conclusion

In today’s digital era, consumers expect fast, flawless delivery experiences. OnTrac enables retailers to make two-day regional ground the standard and provide unprecedented shipment flexibility.

By mastering last mile logistics across the west and now expanding transcontinentally, OnTrac has become the carrier of choice for leading retailers aiming to delight shoppers and maximize sales growth.

So next time you’re shopping online and spot the OnTrac logo, know that your package is in good hands backed by three decades of e-commerce shipping expertise.

OnTrac brings peace of mind that your order will arrive on-time, allowing you to enjoy the thrill of modern shopping.

Let me know if you have any other questions!